STEP 1
1. Get Quote2. Book3. Confirm
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non usa resident
faq

Frequently Asked Questions

What Does the Price Include
What is included in my rental?
95% of Tipoa Rental Car prices are inclusive. Please note though, that in some countries, there are exclusions when you receive your quote.

Click 'rate details' on Step 2 of the booking process to see what your rate includes.

If you have already made a reservation details of what is included is contained within your confirmation voucher.

What taxes are included in my rental?
The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.

Your Voucher
What is a voucher and why do I need one?
Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental counter when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.

Could you please send the voucher again?
Yes. Please Click here to view and print an online version: Remember to take this to the rental counter with your driving licence and the credit card.

What happens if I do not take my voucher with me?
If you do not have correct paperwork when picking up the vehicle then the car rental supplier may refuse to rent the vehicle to you.

Making Changes to Your Booking
Can I amend a confirmed booking?
Yes. Please have your booking reference number and email address you used when making the reservation ready.
You will also be also be asked to provide the detail and a description of the changes you wish to make. Click here to amend your booking.

How can I add additional or extra drivers to my booking?
Additional drivers can be added during the online booking process or on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

How do I amend a booking to change the pick-up or drop-off time?
Click here to change your pick-up or drop-off times and dates.

Cancelling Your Booking
How do I cancel my booking?
Click here to cancel your booking online.

Do I lose my deposit if I cancel my car?
This depends on how your booking was processed by us online. Our cancellation policy is as follows:

Partpaid Rentals(when the booking deposit has been paid online and the balance is due on arrival at the rental desk):
If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed.
If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.

Prepaid Rentals (when the entire rental amount has been prepaid):
If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed.
If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed.
If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).

Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee.

It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like Mondial . In the event that you cancel or amend a credit/debit card booking Tipoa will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

One Way Rentals
Can I pick up at one location and return to another?
A one way car rental is the ideal option for those who only need a car for a one way trip, as you can pick up a car at one location and return it to another location without any hassle. We understand that in many circumstances, it is not always convenient to return to the original city or town to drop off your rental car.

Fuel
What is a fuel policy?
A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or click on the 'rate details' link at step 2 of the booking process.

Age Restrictions
What are age restrictions?
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups. Click on the link entitled 'rate details' at STEP 2 to view what these are.

Extras
I have booked a baby seat/booster- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including child toddler seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

I have booked an additional driver- where can I see this confirmed?
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked for example child toddler seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. You may also add an additional driver on arrival if you did not online during the booking process.

Credentials
What kind of credentials do I need to provide at the rental counter?
1. All drivers must present a valid driver's license on the driver’s name.

Non-U.S. residents will be also required to present:
- A passport from their home country.
- Proof of your return trip back to your resident country or your confirmed reservation rate will change.

If your licence is written in Chinese, Russian or any ‘picture’ script rather than the classic Latin alphabet, then you will need to obtain an international driver’s licence.

2. A valid credit card. Debit card will be accepted in some locations, but when at the rental counter either they will check your credit report or will require you to present a third form of ID.

What is an international driver's licence & why do I need one?
If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence. The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted. If your license is written in English or part thereof, in 99% of the countries of the world it is accepted.

Insurance
What is Rental Car Protector?
FOR THE USA & MEXICO

Insure against rental car damages or losses with our partner, Allianz Global Assistance. The policy covers physical damage to a rental car which may be caused by a collision, storm, fire, theft or vandalism and occurs during the rental period (maximum 45 days). It also provides a 24-Hour Helpline. Multi-lingual problem solvers are available to help you gain access to local resources and information you would need to solve a legal, medical, or travel related emergency.

Rental Car Protection is normally offered at STEP3 during the online booking process at Tipoa Rental Car
at most domestic locations.

Protect yourself with Allianz Travel Insurance in the USA & Mexico against rental car losses or damages, as it may be less expensive now than at the rental car desk.

Policies provide up to $40,000 in primary coverage for rentals up to 45 consecutive days (not available to Washington residents).

You will be offered the opportunity to select the Rental Car Protector option from $10 (USD) per day.

If you are a US Resident you may view the terms and conditions based on your residency, please click here

Exclusions, conditions and limitations may apply, learn more

Insurance explained
What insurance is included and what is excluded is often the most difficult element to understand when hiring a car, so let’s make it simple.

When hiring a car in almost all cases, your car rental will come with inclusive insurance to cover three areas...

To read more please click here

Miscellaneous
What is the best way to contact Tipoa Rental Car?
Please send an email to info@tipoa.us for an instant reply. OR click on the FREE chat banner below; OR call the support number shown on the contact page of this website.
We do not proces telephone orders.

I am not arriving on a flight
If you are collecting at an airport location but not arriving on a flight, please tick the box at STEP3 marked 'not arriving by plane'

Can I make a booking for today?
Yes in many cases you can make an online booking and collect the car within an hour of the time of reservation. Certain major airports and train stations offer this service. In most cases reservations are immediately confirmed by email. Please note that the location has a maximum of up to 2 hrs to confirm a future reservation. If no vehicle photographs are displayed at STEP2, then move your arrival time back by one hour.

Are we at the airport or not?
Is the supplier actually based at the airport?
This is a common question we are asked.

Tipoa display various icons at STEP 2 of our three step online booking process.

These icons are broken down into two groups :-

GREY icons show the various attributes of the vehicle itself.

The BLUE icons display (when choosing an airport location), which of the suppliers are on airport and which offer alternative services, such as shuttle bus or meet and greet.

Please view our information animation

Payment Options
We have four payment models
Part paid - You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival



Pre paid - You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival



Post paid - You pay nothing at the time of making your booking. Tipoa will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival



Pay 25EUR deposit at time of booking, pay balance 3 days before pick up date.

Credit Cards Accepted
Online we accept Mastercard, Visa, Visa Debit, Visa Electron. However when collecting the vehicle most of the suppliers would also accept American Express, to pay the balance.

A credit card is required when the vehicle is collected, a debit card is not acceptable, for the security deposit.

Driving In
What are cross border or territorial restrictions?
Cross border or territorial restrictions simply means that you may have the option to travel between certain states/countries. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental agent to travel between one country and another. A charge generally applies too. To view what restrictions there may be click on 'rate details' within STEP 2 of the online booking process.

As U.S resident, you may be able to drive a rented car into Mexico only if you purchase Rental Car Protector for Mexico just available at certain U.S. rental locations in Texas, Arizona and California (It is not available in Mexico).

As U.S resident, you may drive a car rental into Canada but you must let the car supplier know when picking the vehicle that you are planning to drive to Canada so they might issue a Non-Resident Insurance Card at no cost which is to be kept inside the vehicle, with the porpoise of serving as proof that the automobile is insured in the U.S.

Driving in Mexico
Please Click here to view the typical terms and conditions of one of our suppliers, Dollar rent a car located in Mexico

Car Groups/Types/Models
Will I get the car I choose online?
All rental automobile suppliers in the USA supply their vehicles in car groups. Whenever possible the car of your choice will be supplied, but a similar vehicle will be supplied if your original choice is not available, at the time of collection. When a similar car is used it will be from the same car group and will be of a similar size, power, seating etc....

How can I see the vehicle details?
At STEP2 of the online booking process, next to the photo of each car are grey icons that provide an overall of the automobile details. If you click on the actual car model's name it will open a smaller window that provides additional specification i.e. fuel consumption. At the very bottom of the page the grey icons are explained.



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