95% of Tipoa Car Hire prices are inclusive. Please note though, that in some countries, there are exclusions when you receive your quote. Click 'rate details' on Step 2 of the booking process to see what your rate includes. If you have already made a reservation details of what is included is contained within your confirmation voucher.
The prices quoted on the website are normally tax inclusive. However some optional extras that are listed on the voucher or in the rental conditions may not include tax (VAT). In this case it will be indicated. Please check the rental conditions online or on the rental voucher if you have already made your booking for what taxes are included.
Your rental voucher is a document, which will be emailed to you and must be printed and produced at the rental desk when you pick-up your vehicle. It is imperative that you have it in your possession. If you do not produce your voucher at the time of collection of the vehicle, the car rental supplier may ask you to pay more or refuse you your rental. If you do not produce your voucher at the rental counter we cannot accept any appeal for a refund.
Yes. Please have your booking reference number and email address you used when making the reservation ready. You will also be also be asked to provide the detail and a description of the changes you wish to make. Click here to amend your booking.
Additional drivers can be added during the online booking process or on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.
This depends on how your booking was processed by us online. Our cancellation policy is as follows:
Partpaid Rentals (when the booking deposit has been paid online and the balance is due on arrival at the rental desk): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, no funds will be reimbursed.
Prepaid Rentals (when the entire rental amount has been prepaid): If the booking is cancelled within 7 days of the car rental booking date and at least 48 hours before pick up time, all funds will be reimbursed. If the booking is cancelled outside 7 days of the car rental booking date and at least 48 hours before the pickup time, all funds except a cancellation fee of EUR 25.00 and the card processing fee (where applicable), will be reimbursed. If the booking is cancelled less than 48 hours before the pickup time, we will retain 3 days rental and the card processing fee (where applicable).
Postpaid Rentals (when the entire rental amount is due on arrival at the rental desk): There is no cancellation fee. It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire . In the event that you cancel or amend a credit/debit card booking TipoaCarHire will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).
Cross border or territorial restrictions simply means that with certain countries you may have the option to travel between country borders. This option will be specified in the terms and conditions and usually has a fee attached. You must also get permission from the car rental agent to travel between one country and another. A charge generally applies too. To view what restrictions there may be click on 'rate details' within STEP 2 of the online booking process. In the case of travel from Spain to France, for example from Girona airport, the local supplier will issue a European Pass.
A fuel policy is a specific term and condition set by the car rental agent regarding the charge associated with the fuel of the vehicle. Car rental agents have different fuel policies. Please check your terms and conditions for the specific fuel policy or click on the 'rate details' link at step 2 of the booking process.
We try our best to offer a choice of fuel policy, but the majority of Spanish car suppliers operate a full/empty fuel policy.
If your rental is for 3 days or more then the FULL /EMPTY policies of most of the spanish car suppliers should not effect you so badly, if you think you will use the initial full tank ...
If not, then you need to choose a larger car size, for example a VW Golf or bigger, these cars usually come with a FULL/FULL policy and are supplied by companies such as AVIS and HERTZ.
It's a question of balancing the cheapest car hire price possible versus the best fuel policy.
Click on the link " rate details" next to the photo of each car to see what the fuel policy is for that particular car.
Age restrictions are set by car rental agents. This means that for insurance purposes the car rental agent may have a minimum or maximum age of the driver they can rent to. All age restrictions will be in the terms and conditions of each rental. Some companies also have a young or senior driver’s fee for specific age groups. Click on the link entitled 'rate details' at STEP 2 to view what these are.
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.
Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked for example baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. You may also add an additional driver on arrival if you did not online during the booking process.
If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence. The International Driving Licence (IDL) is recognised worldwide as a valuable document that identifies its holder as a licensed driver when your licence is not in the same language as the country in which you are driving. You must also produce a National Driver's Licence with this licence; otherwise it will not be accepted. If your license is written in English or part thereof, in 99% of the countries of the world it is accepted.
Yes. If you have the new photo ID licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s licence before you travel from your country of residence.
Yes. At STEP3 of our 3-step online booking process you may wish to avoid ALL Excess Charges for just € 5.65 a day!
Most car rental companies charge an Excess. if you have a claim - typically you pay the first €1000 or so. Also, most policies issued by car rental companies don't cover windows, tyres, undercarriage, roof or loss of keys.
Excess Insurance gives you complete peace of mind for just € 5.65 per day. The policy issued by our third party partner Allianz, will cover up to € 2397.52 of any excess; it can be used on any vehicle type and if we can't confirm your particular vehicle you can use it with any rental company so you won't lose out.
Please note:
1. Excess Insurance is billed separately on your credit card statement... 2. Even with excess insurance, the car supplier will take (hold) a security deposit on your credit card, until the vehicle is returned. 3. If you wish to cancel the Excess Insurance with our third party supplier Allianz, then follow the instructions contained within the Allianz confirmation email.
Please send an email to info@tipoa.com for an instant reply. OR click on the FREE chat banner below; OR call one of the support numbers shown on the contact page of this website. WE DO NOT PROCESS telephone orders.
Yes in many cases you can make an online booking and collect the car within an hour of the time of reservation. Certain major airports and train stations offer this service. In most cases reservations are immediately confirmed by email. Please note that the location has a maximum of up to 2 hrs to confirm a future reservation. If no vehicle photographs are displayed at STEP2, then move your arrival time back by one hour.
Is the supplier actually based at the airport? This is a common question we are asked.
Tipoa display various icons at STEP 2 of our three step online booking process.
These icons are broken down into two groups :-
GREY icons show the various attributes of the vehicle itself.
The BLUE icons display (when choosing an airport location), which of the suppliers are on airport and which offer alternative services, such as shuttle bus or meet and greet.
Part paid - You pay a booking deposit at the time of making your booking and the balance is paid to the rental vehicle provider on arrival
Pre paid - You pay the entire rental cost of the rental vehicle at the time of making your booking and you only pay for fuel petrol/ diesel and optional extras on arrival
Post paid - You pay nothing at the time of making your booking. Tipoa will make the reservation on your behalf without receiving any money and you will pay the rental vehicle provider the entire cost of the rental vehicle at the time of your arrival
Pay 25EUR deposit at time of booking, pay balance 3 days before pick up date.
Online we accept Mastercard, Visa, Visa Debit, Visa Electron. However when collecting the vehicle most of the suppliers would also accept American Express, to pay the balance.
A credit card is required when the vehicle is collected, a debit card is not acceptable, for the security deposit.
